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How We Keep Your Account Safe

At slot96, your personal information and account security are at the centre of everything we do.

Encrypted account accessLocal payment verificationData retention clarity
slot96 How We Keep Your Account Safe
REACH OUR TEAM

Contact Us About Your Privacy

You have the right to ask us about your data, request corrections, or understand how we use your information. Our privacy support team is here to help you exercise those rights. Get in touch through any of the channels below and we'll respond within three business days.

Team online

Email Support

Send your privacy request to [email protected]. Include your account username and a clear description of what information you'd like to review or change.

Live Chat

Open your account and head to the Help menu in the lobby. Our support agents are available Monday to Friday, 09:00–18:00 Indonesia time, to answer privacy questions.

Account Settings

Log in and go to Settings → Privacy & Data. You can see what we've collected, update your contact details, and manage your communication preferences in seconds.

DATA SAFEGUARDS

How We Protect and Use Your Data

Protecting your information is our job, not optional. We use industry-standard encryption to secure all data in transit and at rest, so your account details stay private whether…

Encryption & Storage

All your personal data is encrypted using industry-standard protocols.

Limited Access

Only slot96 staff who need your data to process payments, verify your identity, or support your account can view it.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS account, we verify your identity and check for…

No Third-Party Sales

We never sell your contact information, gaming history or payment details to advertisers, brokers or other companies.

Retention & Deletion

Once your account closes, we delete your personal data within 90 days.

Your Rights

You can request to see all data we hold on you, ask us to correct errors, or request deletion where…

Privacy Questions We Hear Often

Below are the privacy questions our players ask us most. If you have a question not answered here, reach out to our team via email or live chat and we'll explain how your data flows through slot96.

When you close your account, we stop collecting new data immediately. Within 90 days, we delete all your personal information — name, email, phone, gaming history and payment records — from our active systems. If local law requires us to keep financial records, we retain only those in anonymised form and then delete them once the legal period expires.

No. When you deposit through those payment partners, we never receive your full bank account number or credentials. We see only the transaction reference, the amount, and confirmation that the payment succeeded. Your banking login and sensitive details stay entirely between you and your payment provider.

We use cookies to keep you logged in, remember your language preference, and recognise your device so you don't have to verify your identity on every visit. We also track which games you play and how long you stay in the lobby so we can fix bugs and improve the experience. You can disable non-essential cookies in your browser settings; essential cookies keep your account secure.

Only a small group of slot96 staff — our payment processors, compliance officers and customer support team — can view your account data, and only when they need to process a withdrawal, investigate fraud or help you with a support ticket. No one else sees your details, and access is logged for security.

If we detect any unauthorised access to your data, we notify you within 48 hours via email and explain what information was affected and what steps we've taken to secure your account. We'll also offer you one month of free security monitoring. We report all breaches to local authorities where law requires it.

Log into your account, go to Settings → Profile, and update your email, phone or other details instantly. If you need to change your banking details for withdrawals, you can update your DANA, OVO, GoPay or QRIS account in the Wallet section within seconds.

We do not share your personal information with other websites, apps or marketing platforms. We may share transaction data with payment partners like DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, but only what's necessary for that transaction. We never sell or give away your contact details or gaming history.